EasyPost - Electronic Letterhead
Some shipments processed via EasyPost require an "electronic letterhead". If you see the error message below, you'll need to follow these instructions.
Error message example
FedEx returned error: The COMMERCIAL_INVOICE requires an electronic LETTER_HEAD.
1. Upload letterhead images to EasyPost
Follow EasyPost's instructions HERE to upload the required images.
2. Install the Additional Options script in AcctVantage
First, you'll need to verify if you already have a similar script.
Go to Administration -> Scripts, click Show All and look for a script with the following info.
- Category: Hook
- Group: Shipments
- Description: Additional Options
If you find this script, please send it to [email protected] so we can review & update the current functionality.
If you don't have this script already, you can proceed with installing the attachment below.