BigCommerce - Sales Orders

This feature requires additional licensing. Please contact AcctVantage Sales for a quote.

✅ Sales Orders must originate via the BigCommerce Store in order to appear in both BigCommerce and AcctVantage.

✅ For new BigCommerce orders, there is one-way communication (order import): BigCommerce ➡️ AcctVantage.

✅ For orders already imported from BigCommerce, AcctVantage will update the BigCommerce order per the Order Status Mapping settings.

✅ Additional fields can be imported to AcctVantage via custom script. Contact AV Support to request additional fields.

❌ Sales Orders that originate in AcctVantage do not get exported to the BigCommerce store.

❌ Changes made to order details via BigCommerce will not be reflected in AcctVantage if the order has already been imported ... UNLESS the status is reset to the BigCommerce New Order Status.

❓ There may be BigCommerce functions that are not yet implemented in AcctVantage. Contact AV Support for specific use cases.

Importing New Sales Orders from BigCommerce into AcctVantage

When an order is created in BigCommerce, the order will be pulled into AcctVantage per the rules below.

  • The Order will be imported when the Order in BigCommerce matches the BigCommerce New Order Status setting.
  • After an Order is initially imported into AcctVantage, the Order Status on BigCommerce will be changed to the BigCommerce Downloaded Order Status.
  • If the Order can not be imported in AcctVantage for some reason, the Order Status on BigCommerce will be changed to the BigCommerce Import Error Status. We recommend setting this to Manual Verification Required.
  • The Import ID will be filled in on the Sales Order in AcctVantage. This Import ID is a concatenation of the Import Source Code + BigCommerce Order ID.  See screenshot below.
  • The system will also check to see if the client and/or contact exists. If it does not yet exist in AcctVantage, the client/contact will also be imported. See here for the rules regarding Client & Contact matching.

See the Order Status settings in the BigCommerce Integration Options for more info on the terminology, particularly the terms in bold type.

Import ID

When a Sales Order is imported the XML Import ID field will be set. Open the Sales Order, go to the Notes tab and you can see this in the lower right-hand corner.

Import ID

Updating Existing Sales Orders

  • Shipment and tracking info will automatically be updated on BigCommerce when a shipment is processed in AcctVantage.
  • Order status updates on BigCommerce will take place according to the Order Status Mapping settings (see below):
    • Push AV Order Status updates to BigCommerce: If checked, the Order Status Mapping rules will be used to update orders on BigCommerce when the status changes in AcctVantage.
    • Order Status Mapping: For each AV Order Status, you can set a corresponding BigCommerce Status. When an Order is saved in AcctVantage, the system will appropriately update the Order Status on BigCommerce.
      • The mapping goes from left to right in the table below. These are not all required to be assigned. In other words, if you don't want to update a BigCommerce order until the order has been shipped in AcctVantage, then you can leave all of the statuses before shipped set to "not assigned."