Error -10002 - Connection couldn't be established
Server IP Address Has Changed
AcctVantage Client remembers the IP address of the AV Server and tries to connect to the same IP address each time it is launched. If your AV Server has a new IP address (due to a restart or change in the network), the AV Client loses this connection and displays the error. Simply click through the error and in the Connection to 4D Server window that opens, select the Custom tab and enter the IP address to connect.
AcctVantage Server is shut down
- Ensure that the AcctVantage Server (hardware AND software) is running.
- Ensure that screensaver or energy saver settings are not putting the Server hard drive into Sleep mode.
Closed Firewall Port
By default, AcctVantage Server broadcasts across your network on TCP/IP Port 19813. This can be modified in the server preferences screen.
Network Connection Failure
Check for bad cables, connections and other network issues.