Disable Sleep Settings
If you see error messages that state ...
- "connection error with the server"
- "connection to the database has been disrupted"
- "a serious error occurred"
- "null end-point"
... or other any other messages that indicate the connection between the AV Client and Server has been disrupted -- There is a good chance that either the client or server computer has gone to sleep. At the OS level, you will need to disable any settings that cause the computer or hard drive to sleep, hibernate, nap, etc.
macOS
In macOS, click on the Apple icon in the upper-left corner of your display. Then choose *System Preferences and open the Energy Saver settings (find the light bulb icon!) On laptop computers, this may be a Battery icon instead of a light bulb.
*In macOS 13 (Ventura), System Preferences is now referred to as System Settings.
As you can see in the screenshots below ...
✅ It's OK to:
- Turn the display off or let the display sleep
- Prevent the computer from sleeping automatically when the display is off
- Wake for network or WiFi access
- Start up automatically
❌ It's NOT OK to:
- Let the computer sleep
- Put the hard disks to sleep
- Enable Power Nap
macOS 13 (Ventura)
Display settings
- Go to the Apple menu and click System Settings.
- Select Displays from the left side-bar.
- Click Advanced.
- Turn ON the setting Prevent automatic sleeping on power adapter when the display is off.
- Click Done to save.
Battery settings
- Select Battery from the left side-bar.
- Click Options.
- Change the setting Put hard disks to sleep when possible to Never.
- Click Done to save.
macOS 12 (Monterey)
macOS 11 (Big Sur)
macOS 10.15 (Catalina)
macOS 10.14 (Mojave)
Windows OS
In Windows OS, open the Control Panel and select the Power Options settings (find the icon that looks like a power cord and battery!)
Power Options
On the left side-bar in Power Options, select Change when the computer sleeps
Edit Plan Settings
At the bottom of the screen in Edit Plan Settings, select Change advanced power settings
Once you're in the Advanced settings, there are three categories to look for:
- Hard disk
- Sleep
- Display (optional)
Hard disk
Select Hard disk, then select Turn off hard disk after and set both On Battery and Plugged in to Never.
Click Apply in order for the settings to take effect.
Sleep
Select Sleep, then ...
- ... select Sleep after and set both On Battery and Plugged in to Never.
- ... select Allow hybrid sleep and set both On Battery and Plugged in to Off.
- ... select Hibernate after and set both On Battery and Plugged in to Never.
Click Apply in order for the settings to take effect.
Display
Display settings are OPTIONAL. You can set the Turn off display after setting to any value you'd like.
Click Apply in order for the settings to take effect.
Save your changes
When you're finished click OK on the Advanced Settings and then click Save Changes in the Edit Plan Settings screen.