I tried to open a list view in AcctVantage but I saw an Order By window instead. How do I fix this?
There could be an occasion where you will attempt to open a list view in AV and instead of the window immediately opening, you see an "Order By" dialog instead. This issue is happens because the list view window you are trying to open is set to be sorted on a column that is not sortable. Here's how to fix this issue:
1. The Order By dialog box.
In this example, I've attempted to open the Sales Opportunity list view, but instead I see this "Order By" dialog first.
Click Cancel to close this dialog.
2. Sales Opportunity window
Here is the Sales Opportunity window. You can see that the Post column is highlighted, which means this is the column that the window is currently trying to being sorted by. However, this column is NOT SORTABLE.
3. Fix the sorting issue and save the window settings
- To fix this issue, you'll need to choose a different column to sort by. In the example below, I've chosen to sort by the Date column.
- Next, you'll need to save the new window settings. Click the push-pin icon to do that.
Generally, the column won't let you click the header to sort if the column is not sortable. Sometimes this doesn't happen, which is what causes this issue, but once you fix it you won't have to deal with it again.