Cancel a Back Order

When discussing how to cancel a Back Order we need to consider whether or not the original Sales Order has been posted.

1. If the original Sales Order HAS NOT yet been posted...

...you can void the Order in the Sales Orders & Quotes window. Just highlight the Order, go to the List Menu and select Void or Delete.

The Back Order record [that was generated by the original Sales Order] will be removed.

2. If the original Sales Order HAS been posted already...

...you will need to void the Back Order itself.

The Back Order will be closed. Any Inventory items will be removed from Qty Reserved BO and the original Sales Order will be left intact.

If the original Sales Order HAS been posted already...

3. If you see this message...

This means the Client was billed for items that were not yet shipped (e.g. the Deferred Revenue feature was used).

When you void a backorder for items that you already billed your customer for, AV will create a Credit Memo. In this case, the Credit Memo is not returning any inventory to stock. It is created to correct the General Ledger; the Credit Memo will create a debit to Deferred Revenue and a credit to A/R.

If you see this message...