There are two types of Credit Memos in AcctVantage - Associated or Unassociated (with an original Sales Order.)

Associated Credit Memos:

• Are linked to the original Sales Order.
• Contain a reference to the original Invoice Number.
• Returns can be processed only for line items that were entered on the Original Order.
• Inventory items will be automatically returned to the Lots they were drawn from.
• The cost used will be the same as the original Lot cost.

Unassociated Credit Memos:

• Are NOT linked to any Sales Order.
• Returns can be processed for any items.
• A new Lot is created for returned Inventory items.
• The cost that will be used for the new Lot is dependent on a setting in Administration ➤ System Configuration. Under the Sales Document heading there is a setting for Unassociated Credit Memo Cost.
  • There are 3 options to choose from:
  • Current Average Cost: the system will use the Current Average Cost for the new Lot only if the cost is > $0.00 in the return Warehouse.
    • If the cost equals $0.00 in the return Warehouse, then the system will use the Default PO Cost instead of the Current Average Cost. The reason for this is so you don't end up with Inventory items carried at $0.00 value.
  • Default PO Cost: the system will always use the Default PO Cost for the new Lot, regardless of how many units are on-hand or what the average cost is.
  • Use Script: - this option would necessitate a special project. The logic as to 'what cost to use and when to use it?' would be determined by the specifications of the project.

Other notes:

• The line items on a Credit Memo are treated as a reverse of Sales Orders. Saving the Credit Memo in Picked status creates inventory transactions and results in the units being available for resale. These units will appear on the Product record as Qty In Non-Posted until the Credit Memo is Posted.
• By default the units will be automatically returned to the Warehouse they were drawn from. However, there is an option to change the Warehouse on each line item of a Credit Memo. To return a line item to a different Warehouse, make this column visible (in System Configuration under the Line Item Detail tab) and then enter a different Warehouse in this column. (See Step 3 of this article.)

Did you receive a bill for freight from a Vendor other than who you made the Purchase from? If so, you will need to account for these Landed Costs to this 3rd party.