Void a Credit Card Receipt

These instructions detail the process to void a previously authorized credit card charge.

  • This can only be done within 180 days of the original authorization.
  • The Receipt must not have been posted in AcctVantage.

1. Open the Receipt

  1. Navigate to Accounts Receivable -> Receipts.
  2. Open an existing Receipt that already has an authorized credit card charge. You can tell if the Receipt has been authorized by verifying if there is an Authorization Number.
  3. Click the View Status button.
Receipt Detail - View Status

2. Void the credit card charge

Highlight a previously approved credit card charge and click the Void button. This will be the only option available.

Credit Card Authorization (authorized)

3. The credit card transaction has been voided

Credit Card Authorization (voided)

4. The Receipt has also been voided

Receipt Detail - voided
Receipt list view - voided