Reset the Permissions for the AV Client App. (Mac OS)
Important: If you are using Mac OS 10.9 or above, please don't overlook the final step in this article!
1. Open a new Finder Window and navigate to the Applications folder.
Right-click (or control-click) on the AcctVantage Client folder.
3. Here is the AcctVantage 2013 Client Info window.
4. Change the Permissions to 'Read & Write' for all.
- Set the Permissions to Read & Write for all users.
- This is mandatory in order for AcctVantage to function like it's supposed to. It does not open up any security holes relating to any permissions settings within AcctVantage.
- Using the Action Menu (i.e. the gear), you should Apply to Enclosed Items.
- If the lock icon is closed you may need to enter your system password to unlock it (NOT your AcctVantage password).
- Even if all of the items already were set to Read & Write, there are still items within the application that need to be reset. This step must be performed.
- This is mandatory in order for AcctVantage to function like it's supposed to. It does not open up any security holes relating to any permissions settings within AcctVantage.
5. Are you sure...?
6. Prevent the App from taking a Nap! (for OS 10.9 and up)
Important Note:
- If your AcctVantage Client is running Mac OS 10.9 or above (e.g. Mavericks, Yosemite...) you will need to right-click on the AV Client application itself and check the box for "Prevent App Nap".
- Leaving the App Nap feature turned on is known to cause connectivity issues between the AV Server and Client. No napping on the job!
- This is mandatory in order for AcctVantage to function like it's supposed to.